Covers the steps required to submit a menu design or editing request through the Creative Services Ticketing Portal. Clarification on what type of Menus will be facilitated via Creative Services.
1. Access the Creative Services Zendesk Portal
Navigate to the Creative Services Zendesk Portal and click Submit a request.
2. Complete the request form -
Selecting Menu Category and Subcategory
Review each field carefully and complete all applicable sections. Clear, complete information helps us start your request faster and reduces back-and-forth that may slow down turnaround times.
| Category | Subcategory | Facilitated by |
| Menu | Short Format Menu | Creative Services |
| Menu | Multi Page Menu | Creative Services - or - Cleveland Menu |
| Menu | Banquet / Catering Menu | Cleveland Menu |
SAMPLES OF SHORT FORMAT MENU
SAMPLES OF MENUS FOR CLEVELAND MENU
Full Front and Back is considered Multi Page
3. Check the Cost Acknowledgment Box
All menu tickets include a cost acknowledgment checkbox. Check it to confirm you understand a cost may apply to your request.
Work handled by Creative Services is at no cost to the property.
Work routed to Cleveland Menu is billed at $95 per hour.
Step 4. Fill Out the Request Forum
Fill out all fields. The more detail you provide, the fewer follow-up questions are needed.
Include in the Description Field:
- Food & Beverage venue on property
- Menu name and type (dining, bar, banquet, event, etc.)
- Description of your request:
- Is this a new design, an edit, or a full refresh?
- What specifically needs to change or be created?
- Any brand, event, or deadline considerations to be aware of?
- Preferred deadline or in-hands date
Step 5. Attach Your Files and Submit
Before submitting, attach:
- Most recent version of the menu design in any format (PDF, image, InDesign, etc.)
- Finalized menu copy as a Word document or clearly formatted text file — this includes all pricing and ingredient listings if present
PROJECT WRAP UP - What to Expect
After submission, Creative Services will follow up manually with any clarifying questions, confirmation of routing, and an expected draft delivery date. Here is how the process unfolds from there:
- Ticket Review: Creative Services checks their file library for any existing native files and determines routing.
- Routing: If handled in-house, work begins directly. If routed to Cleveland Menu, Creative Services connects all parties on one communication thread with designers copied from the start.
- Proofing: Drafts are shared for your review. Consolidate all feedback into one response to avoid using additional revision rounds. Creative Services is copied on every round.
- Final Approval: Creative Services signs off on the final design before it goes to print. Do not send to print without written confirmation of approval.
- File Retention: Creative Services requests and retains native InDesign files after every completed project. You do not need to store or manage design files.
If you do not receive a confirmation, check your spam folder or resubmit. For urgent requests, contact your portfolio lead directly.